1. Custom Development Projects

The 50% upfront deposit paid to initiate a custom development project is non-refundable. This covers discovery, planning, and initial design work.

If Alt+Delever is unable to deliver the agreed scope due to our own inability (not client-side changes), a pro-rated refund of the deposit may be issued at our discretion.

The final 50% payment, due upon delivery, is non-refundable once the deliverable has been accepted and handed over.

2. Prebuilt SaaS Products

Because prebuilt SaaS products involve immediate delivery of digital goods (source code, setup, and customisation), all sales are final once the product has been set up on your infrastructure.

If you experience a technical issue that prevents the software from functioning as described, contact us within 7 days of delivery. We will fix the issue free of charge or, if unresolvable, issue a full refund.

3. Cancellation

If you wish to cancel a project after initiation, please notify us in writing with at least 14 days' notice. Work completed to the cancellation date is billable at the agreed rate, deducted from any advance paid.

4. Change of Scope

Requests to change project scope after work has begun may incur additional charges and timeline adjustments. These will be agreed in writing before additional work commences.

5. How to Request a Refund

To initiate a refund request, contact us at hello@altdelever.com or via WhatsApp with your order/project details and reason for the request. We aim to respond within 2 business days.

6. Approved Refunds

Approved refunds will be processed to the original payment method within 7–10 business days. We are not responsible for delays caused by your bank or payment provider.